Call Center / Customer Service

Job Purpose

CenturyNovelty.com, one of the fastest growing pure play e-retailers of party supplies, favors & decorations, currently seeks a part-time Telephone/Email/Live Chat Customer Service & Sales Representative for their Westland, MI Corporate Office. This is a not a temporary or seasonal position. This is a great part-time opportunity for a College student, recent graduate, or anyone looking for extra income selling fun party supplies and favors.

Compensation: Starts at $8.50/hr. Raises at 1 month, 3 months, 6 months, and 1 year

Duties

Assist customers by answering questions about products and orders via telephone, email and live chat

Help customers make selections by building customer confidence, while offering suggestions and opinions

Guide customers click-by-click through the Website using Microsoft Internet Explorer and the telephone

Work on projects and other duties as assigned

Skills / Qualifications

Desire to provide excellent customer service

Must be available Monday – Friday 8 AM – 7 PM

Previous call center/phone customer service is REQUIRED

Confidence in using Microsoft Windows, Word, Excel and Internet Explorer/Firefox

Fast and accurate typing. Minimum of 65 words per minute (take a free typing test here)

Excellent written and oral communication skills. Expect half of your customer communications to be on the phone and the other half via email/live chat.

History of punctuality and good attendance

Advanced computer and phone knowledge

Ability to defuse difficult customers by utilizing strong negotiation skills and appropriate empathy

Candidates must be comfortable working in a fast paced, constantly evolving, team environment

High school diploma or equivalent a must

Bilingual English/Spanish is a plus but not required

This is not a temporary/holiday job. This is a permanent position.

No cold calling or telemarketing is involved

Must pass a skills test of the previously listed qualifications

Must complete/pass a criminal background investigation, credit check and drug screen prior to hire

To Apply

Email us Reference “Customer Service - website” in the subject line for proper routing

Include a cover letter and resume, if available

No phone calls or walk–ins please

Due to the high volume of responses to our job postings, we can only accept applications by email. We do not accept or consider applications by any other method, including telephone, fax, mail, or walk–in. Please do not send us résumés or applications by these methods. Doing so may affect your eligibility for this position, or future positions with CenturyNovelty.com.